In case the Buyer does not agree with the Seller’s response to the Buyer’s written complaint, the Buyer (individual, consumer) can submit their request/complaint regarding the product purchased in the online store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. +370 85 262 67 51, fax: +370 85 279 1466, website: www.vvtat.lt) (also to the territorial units of the State Consumer Rights Protection Authority in the regions) or fill out the complaint form on the ODR platform at https://ec.europa.eu/odr.
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